Simulation consulting
Use our consultant’s rich experience to build reusable simulations, analyze results and unlock maximum insight to transform your decision-making.
Why consulting?
Overcome any time, resource or knowledge constraints and get valuable insight with simulation, delivered by our experts.
Achieve your goals - fast
No matter your challenge, we’ll work with you to scope and build simulations, provide analysis reports and achieve fast results.
Vast experience
Our consultants aren’t just Simul8 experts, they’re deeply experienced process improvement and operations research specialists, ensuring that you’ll get maximum value.
Long-term value
Simulation isn’t just about one-off projects. We can build easy-to-use simulations that you’ll use time and time again to continually drive confident decisions.
How our simulation consulting transformed Air Canada's contact center
Air Canada partnered with Simul8's consulting team to develop a simulation-powered digital twin of its contact center operations, enabling the airline to test migration strategies in a risk-free environment.
With Simul8's expertise, Air Canada could anticipate and resolve potential challenges before consolidating its four separate contact lines into a centralized telephony platform.
The consulting team’s insights ensured the digital twin reflected real-world complexities, enabling Air Canada to complete the migration to AWS Connect ahead of schedule, handling peak call volumes with zero complaints. This collaboration empowered Air Canada to adapt staffing and call routing instantly during demand surges, ensuring efficient and customer-centered operations.
Read more about this project"This challenge required a rapid response to ensure that there would be no further impact on customers while the rest of the migration took place. Thankfully, our consulting team is very familiar with the inner workings of contact centers. We were able to take some fundamental building blocks for a digital twin in this setting and fine tune them to Air Canada's requirements without any delay."
"We have worked with a number of consultants over the years, but Simul8 emerged top in terms of time from scope development to delivery, cost, and availability. The team gave us exactly what we needed - first time.
They collaborated with us to build a simulation with an eye on the future, allowing us to easily expand the simulation without completely revising the structure. That is rare."
MSW, Emergency Preparedness Section, Louisiana Department of Health
Louisiana Department of Health simulated post-storm patient air evacuations to hospitals in neighboring states, improving planning and saving 80 hours of work over a spreadsheet-based approach.
Read the case studyHow can we help?
Every consulting project starts with a chat. Get in touch with our team today to tell us more about your goals.
Get in touch