Tutor resources

A uniquely powerful approach to decision making

Simulation is a powerful technique that allows you to make bold, confident decisions because it gives you the evidence to be sure you are making the right choice.

How? You draw your process, just like you'd draw a flowchart. Add timing information about when work arrives and how long staff take to process it. Run the simulation to visualize your process while onscreen results like waiting times let you measure how your process will perform in the real world.