Business Process Improvement Simulation Case Studies

Using Simulation and Six Sigma to Improve the Customer Experience

No two days are the same at an airport. Passenger numbers fluctuate, flights get delayed, there's seasonal variation and each airline has it's own schedules and policies. Simulation was the only tool that could give Gatwick the power to manage this complex system.

"Using simulation has reduced the ripple effect of disruptions that could possibly affect passengers in other areas of the airport. We understand that all areas of the airport connect, and its important to manage the flow of activities." Mike Goacher, Gatwick Airport