Simul8 for
call centers
Effortlessly test multiple process changes to improve call flow, customer satisfaction, staff utilization and profitability.
Simul8 is a powerful visual framework for capturing, analyzing and improving every process in your call center
Quickly examine feedback loops
Simul8 enables you to quickly examine the impact of returning hang-ups and other feedback loops to properly understand the demand on your call center.
Accurately predict future performance
Use live or historic data such as call volumes, patterns, and agent schedules to drive your simulation and accurately predict future performance in real-time.
Risk-free, real-life variability testing
Simul8 mimics and tests real-life variability in parameters such as call volumes, call types, handling time, abandonment levels, staffing levels, and transfer rules.
Learn how organizations use Simul8 to optimize processes in call centers
"On paper, we had it all planned out, but when we put it into practice, that was when we realized that we needed the assistance of a simulation-powered digital twin. There was a "miss" on paper. We found out the hard way that the new technology behaved differently to how we had expected."
Program Manager - Contact Center IT, Air Canada
Air Canada overcomes complex contact center system migration challenges using Simul8.
Read the case studyCall center simulation resources
Using Simulation to Optimize Call Centers
Learn how simulation can be used for improving staffing and forecasting in a call center environment and see a SIMUL8 demo model in action.
Is Your Contact Center Capable?
Discover more about how simulation is used to design efficient multi-channel contact centers that meet common performance metrics.
Your Simulation Maturity roadmap
Amplify decision-making using our whitepaper as a complete guide for Simulation Maturity readiness.
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